My order
How to place an order on Podiums?
To place an order on our website, add the desired items to your cart and click "Checkout." Follow the instructions to complete your purchase by entering your shipping and payment information.
Can I change or cancel my order after placing it?
Once your order is confirmed, it will be processed for shipment promptly. If you need to change or cancel your order, please contact us at contact@podiumsnancy.com . We will do our best to accommodate your request.
How do I track my order?
After your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery on the carrier's website.
Delivery times vary depending on your location and the delivery method chosen. Orders are typically shipped within 2 to 5 business days.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What are the delivery costs at Podiums?
Shipping costs are calculated at checkout and depend on the weight of your order and your destination. Shipping is free for all orders over €300.
Is international delivery possible?
Yes, we offer international shipping. Shipping costs and times vary depending on the destination country. If the country you prefer is not available, please contact us at contact@podiumsnancy.com .
What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately at contact@podiumsnancy.com
We will provide you with instructions for returning the item and receiving a replacement or refund.
Can I pick up my order in store?
Yes, we offer the click & collect option in store.
Is there a customization service for jewelry at Podiums?
Yes, we offer customization services for select jewelry. Contact our customer service team for more details on available options.
Returns and exchanges
Can I exchange an item?
Delivery times vary depending on your location and the delivery method chosen. Orders are typically shipped within 2 to 5 business days.
How do I return an item purchased from Podiums?
If you wish to return an item, the return slip is included in your package. If not, please contact us at contact@podiumsnancy.com within 14 days of receiving your order. We will provide you with instructions for completing the return.
Are I responsible for return shipping costs?
No, return costs are generally our responsibility, except in exceptional cases.
Les articles retournés sont-ils assurés ?
Les retours sont offerts par Podiums mais le choix de souscrire à une assurance pour effectuer le retour demeure à la charge des client(e)s.
En cas de perte, vol ou détérioration, le vendeur PODIUMS Nancy ne saurait être tenu responsable si aucune assurance n’a été souscrite.
How long does it take to process returns?
Once we receive your return, we will process it within 5 to 7 business days. You will be notified by email once the refund has been processed.
Payment
What payment methods are accepted on the Podiums e-shop?
We accept Visa, MasterCard, American Express credit cards, as well as PayPal and Apple Pay.
Is online payment on Podiums secure?
Yes, all transactions are secure and encrypted. We use payment systems that meet the highest standards to ensure the security of your information.
Is payment in installments possible?
Currently, we offer payment in installments via PayPal or Klarna.
How do I use a promo code on Podiums?
To use a promo code, enter it in the provided field during checkout. The discount will be automatically applied to your total.
Customer account
How do I create a customer account on Podiums?
To create an account, click "My Account" at the top right of the homepage and follow the instructions. An account allows you to track your orders and enjoy exclusive benefits.
I forgot my password, what should I do?
Click “Forgot Password” on the login page and follow the instructions to reset your password.
What are the benefits of creating a customer account?
Creating a customer account allows you to track your orders, save your delivery addresses and benefit from exclusive promotions reserved for our members. You can also download your invoices.
Contact
How can I contact Podiums customer service?
For any questions or assistance, you can contact us by email at: contact@podiumsnancy.com or by phone: via the store number during its opening hours at +33 3 83 35 54 36 or the site service number at + 33 6 10 94 06 90.
What are the customer service opening hours?
Our customer service is available Monday from 2 p.m. to 5:30 p.m. and Tuesday to Friday from 8:30 a.m. to 5:30 p.m.