Refund policy

Customers in Metropolitan France

Returns are free of charge (for Metropolitan France only), limited to one free return per order.

Please note that return shipments are not insured. It is your responsibility to purchase additional insurance coverage for your return parcel until it has been safely received by Podiums.

In accordance with Directive 2011/83/EU on consumer rights, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

Return shipping costs are the responsibility of the customer.

In the event of a withdrawal, the original shipping costs (excluding DHL surcharges) will be refunded.

Returns are accepted within 14 days of receiving your order.

Return shipping costs, as well as any applicable customs duties, taxes or import charges, are the responsibility of the customer.

Original shipping costs are non-refundable.

All international returns require prior authorization. Please contact us at communication@podiumsnancy.fr before shipping your parcel.

Returns must be shipped within 14 days of receiving your order.

Refunds will be processed using the original payment method whenever possible.

Generate your return form directly from your customer account. If you cannot find it, simply contact us at communication@podiumsnancy.fr, and we will be happy to send it to you.

Please return your items in the same condition in which they were received, using the original packaging whenever possible.

You may drop off your parcel at your local post office or designated collection point, depending on your chosen shipping service. Alternatively, you may return your parcel directly to our Podiums boutique.

Once your return has been received and inspected, your refund will be processed within 14 days.

All products sold on our website are covered by our satisfaction guarantee, except for products made to the customer's specifications or clearly personalized items (such as engraved or resized jewellery). Defective items are not covered by this policy.

If you used a promotional code for your purchase, it cannot be reused following a return, even if you wish to reorder the same item.

In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have 14 days from the date you receive your order to exercise your right of withdrawal without giving any reason.

Returns are made at your own expense and risk, unless otherwise specified in this policy. If the withdrawal period expires on a Saturday, Sunday or public holiday, it is extended until the next working day at midnight.

These provisions comply with Directive 2011/83/EU on Consumer Rights.

Under Article L.221-28 (5°) of the French Consumer Code, the right of withdrawal does not apply to unsealed underwear for hygiene and health protection reasons.

Likewise, under Article L.221-28 (3°), the right of withdrawal does not apply to products made to the customer's specifications or clearly personalized products.

For customers eligible for free returns under this policy, original shipping costs (excluding DHL surcharges) will also be refunded in the event of withdrawal.

If your purchase was paid using store credit, your refund will be issued as store credit.

Returns sent outside the withdrawal period are subject to our prior approval and will only be accepted if expressly authorized.

Returns that do not comply with our return policy will be refused and sent back to the customer.

If an item is missing from your order, please notify us within 24 hours of delivery.

Photos of both the parcel and its original packaging will be required before any claim can be processed.

Your order must be returned within 14 days of receiving your parcel.

Once your return has been approved, we will submit the refund request to our financing partner for the value of the returned item.

• If your order contained only one item, your first instalment will be refunded and any remaining instalments will be cancelled.
• If your order contained multiple items, your repayment schedule will be recalculated based on the remaining balance after the returned item has been deducted.

Please try on your items with care.

Returned items must be:

• new;
• unworn;
• unwashed;
• complete with all original tags attached.

When trying on shoes, please take care not to damage the soles or the original shoe box.

Protective dust bags, boxes and other original packaging are considered part of the product and must also be returned.

To avoid damage during shipping, we recommend placing the shoe box inside a second protective shipping box.

We make every effort to display product colours as accurately as possible on podiums-nancy.com.

However, due to differences in screen settings across computers, tablets and mobile devices, actual colours may vary slightly from those displayed online.