Delivery
France Europe International 2 to 5 working days
Customer Service
Our team is available from Monday to Friday
Free returns
Free returns all year round excluding insurance
Secure payment
All types of authorized payments are secure
Shipping policy
Available delivery options are displayed during checkout.
Orders are shipped via **Colissimo (La Poste)** or **DHL** and require a signature upon delivery from the recipient or an authorized representative. The electronic signature and its reproduction constitute proof of delivery.
You may choose your preferred delivery location:
* Your home, workplace, or any address of your choice.
* One of the 10,000 post offices available throughout France.
* One of La Poste's partner collection points.
Orders may also be shipped via DHL or collected directly from our boutique using our **Click & Collect** service.
Colissimo Deliveries
If the recipient is absent at the time of delivery, a delivery notice will be left in the mailbox indicating the post office where the parcel can be collected.
The parcel will be released to the recipient or their representative upon presentation of valid identification and signature. Parcels remain available for collection for **15 consecutive days** from the day following the delivery notice.
Podiums cannot be held responsible for failed deliveries resulting from incorrect or incomplete delivery information provided by the customer, including deliveries to business addresses.
If a parcel is delivered to a collection point, returned items cannot be returned directly to that collection point. Returns must be processed according to our Returns Policy.
DHL Deliveries
If the recipient is absent during the first delivery attempt, a delivery notice will be left and a second delivery attempt will be made the following day.
Using the tracking number provided, you may reschedule the second delivery attempt until 10:30 PM on the day of the first attempt.
If the recipient is absent during the second delivery attempt, the parcel will be held at a DHL service point for up to **5 days**.
To ensure successful delivery, customers must provide all necessary information required for delivery (such as access codes, building instructions, or other relevant details). Delivery information may be updated through the "My Account" section or by contacting Customer Service regarding an existing order.
Podiums cannot be held responsible for delivery failures caused by inaccurate or incomplete delivery information.
For deliveries to business addresses, Podiums' delivery obligation is deemed fulfilled once the company's stamp or signature of an authorized representative appears on the carrier's delivery receipt.
Click & Collect :
This delivery option allows you to collect your order directly from our boutique.
You will be notified by SMS and/or phone call from the selected store as soon as your order is ready for collection. A valid photo ID will be required upon collection.
If you wish to return an item purchased via Click & Collect, the standard return procedure applies.
Delivery Times :
France
Orders are generally dispatched within **1 to 3 business days** after order confirmation.
Once handed over to the carrier, La Poste undertakes to use all reasonable means to ensure delivery or, where applicable, to leave a delivery notice.
In all cases, delivery times shall not exceed **one month**.
Certain products, particularly jewelry, may be available on special order from our suppliers. These items are clearly identified on the product page. The estimated delivery time will be displayed during checkout and shall not exceed **8 weeks**.
Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your parcel online via:
* [www.laposte.fr](http://www.laposte.fr) for Colissimo shipments
* [www.dhl.com](http://www.dhl.com) for DHL shipments
Exceptional circumstances such as transport disruptions, carrier delays, strikes or parcel losses may affect delivery times. Customers may contact us via the "Contact Us" section and provide their tracking number for assistance.
International Deliveries
Delivery times generally range from **1 to 10 business days**, depending on the destination country and shipping method selected.
Duties and Taxes
Customs duties and taxes are included in the price displayed at checkout and are automatically calculated during your purchase.
You will not be charged any additional customs fees upon delivery. The total amount paid at checkout includes all applicable duties and taxes for your destination country.
Customs charges vary depending on:
* The destination country
* The order value
* The type of products purchased
* Applicable local customs regulations
Shipping Costs :
France
Shipping is free within Metropolitan France for orders over **€300**.
Free shipping applies exclusively to **Colissimo deliveries**. DHL shipping charges remain payable by the customer.
Shipping costs are calculated automatically and displayed before checkout confirmation.
Delivery Issues
If the parcel packaging appears damaged, opened or torn upon delivery, we strongly recommend inspecting the contents in the presence of the carrier and immediately noting any reservations on the delivery slip, or refusing the parcel if necessary.
Even if the packaging appears intact, we strongly recommend checking the contents in the presence of the carrier. If items are damaged or missing, the parcel should be refused and a written reservation should be made on the delivery document.
In the event of a dispute or non-delivery, customers must notify Podiums through the "Contact Us" section of the website.
An investigation will then be initiated with the relevant carrier. A confirmation email will be sent once the investigation has been opened. Investigation periods may take between **4 and 6 weeks**.
If the parcel is located, it will be reshipped according to the standard delivery procedure. If the parcel is officially declared lost and replacement stock is unavailable, a refund will be issued as soon as possible.
A parcel signed for by the customer or an authorized representative is considered successfully delivered. In such cases, Podiums cannot be held responsible for any subsequent delivery dispute. If delivery is accepted by a third party designated by the customer, that person assumes responsibility for receipt of the parcel.
If a carrier marks a parcel as delivered and the customer disputes receipt, Podiums may request a handwritten statement contesting the delivery, together with a copy of a valid passport or identity card. In certain circumstances, a police report may also be required.
